FAQ

Q. When is availability confirmed?

A. Availability is confirmed after your order is received.

Q. Do you ship from Japan?

A. Yes. All items ship from Japan.

Q. Are customs duties and import taxes included?

A. No. Import duties, taxes, and brokerage fees are the buyer's responsibility unless the listing says otherwise.

Q. What happens if an item is unavailable?

A. We cancel the order and issue a refund promptly.

Q. Where can I ask about a specific item?

A. Please contact us before purchase and include the product title or product URL.

Related pages: Shipping | Returns | Availability | Customs, Duties & Import Taxes | Contact / Legal Notice | Email updates